Refund policy

We want you to love your purchase from Bandhan. If for any reason you are not fully satisfied, we’re here to help.

Returns

• Returns are accepted within 10 days of delivery.
• Items must be unused, unworn, unwashed, and in their original condition with all tags intact.
• Items showing signs of wear, damage, alteration, or washing will not be eligible for return.

Return Process

• To initiate a return, please contact us at info@bandhanstore.com or WhatsApp +1 (437) 220 6816 within 10 days of receiving your order.
• Once your return request is approved, you will receive instructions on how to send the item back.

Return Shipping

• Customers are responsible for return shipping costs.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Refunds

• After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within 5–7 business days.
• Original shipping charges (if any) are non-refundable.

Exchanges

• We currently do not offer direct exchanges.
  If you would like a different size or style, please return the original item and place a new order.

Non-Returnable Items

• Items purchased during sales or promotions may be marked as final sale and are not eligible for return.
• Customized, altered, or made-to-order items are non-returnable.

Damaged or Incorrect Items

• If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos.
• We will assess the issue and arrange a replacement or refund where applicable.

Disclaimer

• Product colors may vary slightly due to photographic lighting, screen settings, or display differences. Such variations are not considered defects.